Clinical Innovation & Collaboration Webinar Series


Tuesday, August 25th // 12 PM CST (1 PM EST)

Risky Behaviors in the Office & How to Reduce Risk

About the Presentation:

The day to day craziness of a busy medical practice can keep even the most organized Practice Manager rushing from task to task. However, there are certain steps that can be taken to reduce the risks to the practice and medical providers. Learn from the lawyers about risk areas, including HIPAA, confidentiality, OSHA and malpractice tips which can be incorporated into an effective Compliance program to reduce your practice’s overall risks. Topics to be covered include: 

  • Recent trends in data breaches and HIPAA investigations 
  • Innocent Employee mistakes leading to breaches 
  • Social Media Risks 
  • Insider Employee activity which exposes your practice to risk 
  • Mitigation Techniques and Tightening up your Work Flow 
  • OSHA risks and liabilities 
  • Training Tips and Suggestions 
  • Release of Records – Pitfalls and Risks 
  • Wrongful Disclosure of Information – Loose Lips Sink Ships (and Medical Practices)
  • Other Risk Reduction Tips 

About the Speaker:

Diane Robben, Shareholder, Sandberg Phoenix & von Gontard

Diane Robben is a Shareholder with the law firm of Sandberg Phoenix & von Gontard. She graduated from Bradley University in 1994, and then Southern Illinois University School of Law in 1997. She has been with Sandberg Phoenix since that time, representing healthcare providers for nearly 23 years.

Diane regularly represents hospitals, physicians, chiropractors and other healthcare providers in Illinois and Missouri courts, defending medical malpractice cases involving wrongful death, catastrophic brain injuries, and a wide array of medical matters including emergency medicine, obstetrics/gynecologic, neonatology, post-surgical management, negligent credentialing, chiropractic care and nursing negligence. She represents physicians, nurses, chiropractors and other health care professionals in all phases of litigation, including mediation and trial. 

Diane also leads the firms’ transactional and regulatory health care practice, advising hospitals, physicians, nursing homes and other healthcare providers on a variety of issues to find practical solutions to complicated legal problems. For instance, she routinely advises healthcare providers on various risk management, compliance and operational issues, such as general healthcare, patient care issues, medical records release, HIPAA/HITECH compliance, fraud and abuse issues, policy and procedure review, human resources, end-of-life issues and guardianships. 

She has been a member of MGMA of Greater St. Louis for over a decade and currently serves as the Vice President of Business Partners on the Board of Directors. 

Webinar sponsored by: Adkisson Search Consultants.


Thursday, August 27th // 12 PM CST (1 PM EST)

Creating a Viable Medication Assistance Program to Improve Patient Satisfaction and Eliminate Cost-Related Medication Nonadherence (CRN)

About the Presentation:

It is estimated that 20-30% of prescriptions are never filled and approximately 50% of prescriptions are not taken as prescribed for patients with chronic diseases. Nonadherence is estimated to cost our country over $100 billion a year annually with our healthcare providers being absorbing many of these expenses. Nonadherent patients fill our waiting rooms, impact our quality scores, increase mortality and morbidity and consume our provider offices’ time. 

Where is the gap and what can we do as providers to help our patients take their medications as prescribed?  Although there are many factors that can contribute, one of the largest is affordability.  Many patients do not realize how much their medication will cost until they are at the pharmacy and they are silently struggling with affording them.  Instead of contacting your office, they will try to self-correct the issue by either not picking up their medication or reducing their dosage to try to make the medication last longer. Unfortunately, the issue is not going to go away.   

What can you do to assist patients that want to take their medications as prescribed, but cannot afford them? 

Create a medication assistance program. There are many great opportunities out there for patients today. Like many things in healthcare it can be cumbersome and overwhelming many times for patients to handle this on their own.

During this webinar we will review the following topics: 

  • What does a medication assistance program look like?
  • How can you identify patients in need?
  • How to find program opportunities
  • Creating an internal workflow
  • Identifying results

About the Speaker:

Chastity Werner, CMPE, RHIT, CRCR, CEO, Nationwide Prescription Connection 

Chastity is the CEO for Nationwide Prescription Connection a pharmaceutical patient assistance advocacy company that helps hospital and clinics get their patients approved for free or highly discounted medications.

Her 20-year health care career includes hospital, physician, and payer segments of the industry. From starting at the front desk, through claim adjudication, Chastity has successfully worked with practices, hospitals, clearinghouses and insurance companies. She has experience ranging from underwriting, to claim processing as well as clearinghouse assessments and operation improvements. Having experienced total EHR/PMS implementation firsthand, she is a valuable resource in this area.

Her unique experience in the healthcare industry has allowed her to see the full spectrum of revenue cycle and allows her to successfully identify and resolve client issues with revenue cycle improvement, EHR/PMS implementation, reporting, benchmarking and claims processing. Chastity brings comprehensive revenue cycle experience to her clients, from patient access through reporting and benchmarking that is critical to the financial viability of Hospitals, FQHCs, RHCs and various medical practices.

Webinar sponsored by: Epoxy Healthcare.