December Midwest Webinar
Increase Patient Satisfaction, Enhance Staff Engagement, and Reduce Burnout in Ambulatory Clinics
Wednesday, December 13 from 12:00 - 1:00pm CST
1.0 ACMPE hour available
Members may attend our webinars free of charge. If you are a current member, please sign in before registering.
Long patient wait time, ineffective schedules/templates, and wastes can lead to patient complaints, high costs, staffing challenges, and an inability to deliver the desired care. By placing the patient at the center of a high-performing team and implementing five (5) no cost or low-cost strategies, the clinics can become more coordinated, reduce wasted time, and communicate information more effectively.
The changes can lead up to a 70% reduction in patient wait times, increased patient satisfaction scores, enhanced staff engagement and reduced provider burnout.
Educational Learning Objective:
To enable the participants to facilitate a substantial reduction in patient wait times, raise patient satisfaction scores, increase profitability, and create a more satisfying work environment for the physicians and the staff, without increasing costs.
Speakers:
Aneesh Suneja, MBA
President, FlowOne Lean Consulting, LLC
Aneesh Suneja is the President and Founder of FlowOne Lean Consulting, LLC. He and his team provide training and coaching for lean process changes, architectural design, and implementing technologies. He is the co-author of two books: Lean Doctors: A Bold and Practical Guide to Using Lean to Transform Healthcare Systems and Make Your Clinics Flow with Synchrony: A Practical and Innovative Guide for Physicians, Managers, and Staff.
Terry Schwartz
Former administrator from Children’s Wisconsin
Terry will join Aneesh in sharing real-life examples from an Orthopedic Program that has sustained the outcomes for over ten (10) years. Results include a 70% reduction in patient wait times, a 25% increase in productivity, increased staff and provider engagement scores, and a dramatic reduction in overtime.
After registering for the webinar, you should receive an automatic confirmation email including the dial in information. If you do not receive a confirmation email, please reach out to us at main@ilmgma.com.
